1. Study Time and Schedule
1.1 Class Schedule:
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The schedule includes the time of day and the number of classes per week.
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The schedule is determined based on student registration and will be fixed throughout the course.
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Students have the right to choose a study time that suits their personal schedule at the time of course registration.
For example:
If you register for classes from 6:30 p.m. on Mondays, Wednesdays, and Fridays, your schedule will be fixed throughout the course.
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If there is a change in the schedule, the schedule after the change must also be fixed for the remainder of the course.
1.2 Changes to Class Schedule:
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In case students need to change their registered schedule, they must notify the center at least 7 days in advance.
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Schedule changes will be reviewed and approved based on teacher availability and center schedule.
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We will always try to arrange the most convenient study time for students.
1.3 Confirmation of Class Schedule:
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Registration is understood as when the student has completed the payment procedure.
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Within 24 hours of registration, students will receive confirmation of their class schedule via email or text message from the center.
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In case you have not received confirmation from us within the specified time, please contact the center’s Hotline number.
You can contact us via one of the following methods: direct phone call, SMS, Zalo, or Skype.
We will promptly assist and confirm your information.
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This schedule will be considered the official schedule and used throughout the course, unless otherwise notified.
2. Regulations on Information Exchange Between Students and the Center
2.1 Notification and Change of Information:
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Notification is understood as the student (or student’s parents for Kids) informing the center of information that needs to be adjusted or changed, including: Requesting late study, requesting leave from school, changing class schedule, requesting tuition refund, reservation, changing teacher, transferring course, or other issues.
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When needing to notify or change information related to the course, students only need to notify the center.
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For adult students, with information such as: late arrival, absence from school… in addition to notifying the center, you should text the teacher via Skype.
This helps you practice texting, while also demonstrating respect, helping to build trust between students and teachers, creating a solid foundation for a collaborative and effective learning environment.
2.2 Notification Form:
Students can notify the center in the following ways:
- Email (Gmail): contact.globallinklanguage@gmail.com
- SMS Messages
- Zalo: 0989 323 935/ 0919 323 935
- Skype: contact.globallinklanguage@gmail.com
2.3 Confirmation of Receipt of Information:
The Center will confirm receipt of notification from the student via the same form of communication.
3. Regulations on participating in the course
3.1 To ensure an effective performance learning process, we encourage students to arrive at least 05 minutes before the lesson starts.
This gives students time to check and ensure that their internet connection is stable, as well as to prepare themselves mentally and with the necessary materials.
3.2 Late attendance:
Students are encouraged to notify their instructor in advance if they know they will be late for class.
If a student arrives no more than 15 minutes late from the official start time of the class, the class will still continue.
3.3 Students Absent after 15 Minutes:
If after 15 minutes from the official start time of the lesson, the student has not yet participated, the lesson will be considered completed.
In this case, students will not be considered for make-up classes for missed classes unless they provide valid information about legitimate reasons such as health, force majeure, etc. that cannot be notified in advance, then students will be arranged to make up classes.
3.4 Teachers absent during scheduled school hours
Teachers are responsible for ensuring that lessons start on time, 1 minute late is considered late.
However, in case the student has not entered the class after 01 minute from the scheduled start time of the class, the student should immediately contact the Hotline number to notify the information.
In case the teacher is late after 03 minutes, or has been on Zoom waiting for the teacher for more than 03 minutes (from the 4th minute) without receiving a call from the teacher’s Skype, the missing minutes will be counted as double the make-up time.
This incident is very rare, maybe the teacher had an unexpected problem or there was a connection error.
In this case, we hope to receive the understanding of students and we will arrange make-up time to ensure that students’ learning process is not interrupted.
Note to students: Double compensation for make-up minutes will only be calculated if Skype ID has been installed and provided to the support department.
4. Regulations on requesting leave of absence
4.1 Notice of Absence of School:
Students need to notify at least 03 hours before the class starts if they want to request permission to be absent from class, otherwise it will be considered an unauthorized absence and will not be counted as a make-up class.
4.2 Force Majeure:
In case of force majeure such as illness, family incident, or emergency event, students still need to notify us as soon as possible, even if it is not possible within the 03 hour time frame and please clearly notify the reason for force majeure to be recorded.
4.3 Make-up Classes:
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Make-up learning is attending alternative classes to make up for missed classes.
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Students are not allowed to make up for absences without prior notice, in cases where students forget to attend class, or in cases where technical problems occur in class due to the student’s fault.
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Make-up Study Form:
Extra Online Lesson : Arrange a separate online lesson with the teacher to make up for the missed lesson.
Increase Upcoming Lesson Duration : Increase the duration of one or more upcoming lessons to make up for missed content.
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Students are allowed to take leave and make up for up to 30% of the total number of classes of the course they have registered for.
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Make-up lessons will be arranged depending on the teacher’s schedule after discussing with the student to ensure the most convenience for both parties.
5. Regulations on the arrangement of teaching staff
5.1 Substitute teaching arrangements should not exceed 10% of total time.
Each student is assigned a permanent teacher to closely monitor and support throughout the learning process.
However, in case of emergency, if the main teacher is absent, we will arrange a substitute teacher to ensure that the learning process is not interrupted.
Changing teachers in some lessons not only ensures continuity in the learning process but also gives students the opportunity to experience new teaching styles.
We guarantee that the number of substitute teaching sessions will not exceed 10% of the total course duration.
5.2. In case the main teacher has urgent work for a long period of time
In the event that the main teacher encounters unforeseen circumstances, such as prolonged illness or extended family leave, we will communicate directly with the student to find a suitable solution.
Specifically, we will discuss arranging a temporary substitute teacher or changing to a new teacher to ensure that the student’s learning process is maintained continuously and effectively.
5.3 Regulations on notification time for arranging substitute teachers.
In case we need to arrange a substitute teacher, we will notify at least 1 hour in advance.
If there is a case where a substitute teacher is notified urgently (within 60 minutes before the lesson takes place), the lesson that day will be counted as a free trial lesson, and the student’s learning path will remain the same, not affecting the proposed progress (students will have an additional free trial lesson with the substitute teacher).
6. Regulations for Handling Technical Incidents in the Classroom
6.1 Students are encouraged to check their equipment and network connection before each lesson to minimize the risk of problems.
6.2 The Center is not responsible for technical problems from the student side but will try to support finding the most reasonable solution for each situation.
6.3 In case of problems, students need to immediately notify the teacher or center via phone, text message, or email (depending on the remaining connection capacity).
6.4 If the incident cannot be resolved promptly, the lesson may be postponed and a make-up lesson may be made.
6.5 If the incident occurs after the lesson has been completed half way through or more due to a communication error from the student the lesson may be considered completed.
If the teacher has a connection error, the missing minutes will be counted as make-up. Students please report to the Hotline number to be recorded.
6.6 If an incident occurs before the lesson takes place, a make-up lesson will be arranged.
7. Rules of Conduct, Attitude and Interaction During the Learning Process
7.1 Students are expected to show respect and courtesy to teachers and vice versa in all interactions.
This includes not only the language used and the way of communication, but also the way of dressing.
Students should wear polite clothes, suitable for the learning environment; should not go shirtless, wear revealing or inappropriate clothes.
7.2 Stay focused while studying: Avoid doing things unrelated to the lesson such as using your phone, surfing unrelated websites, or doing other activities while studying.
7.3 Encourage students to express opinions, ask questions and discuss in a positive and constructive manner, avoiding behaviour such as inappropriate screen sharing or the use of disruptive software.
7.4 Respect the privacy and confidentiality of teachers’ personal information, and do not share learning content or materials without consent.
7.5 Students are encouraged to provide feedback after each lesson to improve the quality of teaching and learning.
We expect students to adhere to these rules to create an effective, respectful, and friendly 1-1 online learning environment.
8. Regulations on Students Requesting to Change Teachers
We understand that in some cases students may need to request a change of teacher.
To ensure that students have the best learning experience , we are available to assist with this adjustment.
This not only helps students feel more comfortable during their studies, but also helps us continuously improve our services, bringing you the best learning results.
Please let us know:
8.1 State the Reason:
Students need to clearly state why they want to change teachers.
These reasons may include but are not limited to incompatibility in teaching methods, communication difficulties, or problems with how to interact in the classroom.
8.2 Provide Evidence If Possible:
In the event of specific issues, students are encouraged to provide evidence to support their claims, such as recordings of lessons, emails, or notes…
8.4 How to do it:
Students or parents of students for Kids students send a message to notify the center about the request to change teachers (no need to notify the teacher)
8.5 Receiving Information and Feedback:
Upon receiving the request, We will review, discuss and respond as quickly as possible, within 48 hours maximum.
This process may include reviewing evidence, discussing with current teachers, and learning more from students.
We are committed to considering each request fairly and comprehensively, to ensure a quality learning environment that is appropriate to the needs of each student.
9. Homework Rules
Students need to be proactive in completing their homework and need to spend at least 30 minutes a day studying English. This may include listening to English every day as part of the learning process.
For Kids students, we encourage parents to work closely with us in creating a passive English environment for their children. This can be done by spending time every day supporting their children’s learning, discussing their interests and progress in learning.
Teachers act as guides and mentors, providing the necessary learning tools and resources. However, the fastest and most effective way to conquer English requires initiative and constant effort from the learner.
We also encourage students to develop creative and independent thinking in their assignments. This helps develop independent problem-solving skills, an important element in learning and life.
10. Provisions on Reservations
10.1 Conditions of Reservation:
Students may request to reserve a course if there is a valid reason such as health, work, or other personal issues.
Reservation requests must be submitted via Email or SMS at least 2 weeks before the expected start date of the reservation period.
10.2 Retention Period:
Courses can be deferred for up to 6 months.
In special cases, extension of the reservation period may be considered on a case-by-case basis.
10.3 Limit on Number of Reservations:
Each student is only allowed to reserve once during the duration of a particular course.
No reservation fee.
However, tuition fees paid will not be refunded and will continue to apply to the remaining course after the end of the deferral period.
To ensure effective management, the center will have the right to adjust the schedule or teachers after the reservation period based on the actual situation.
10.4 Re-Registration After Reservation:
Students need to confirm their return date at least 2 weeks before the expected date so that the center can arrange a suitable schedule.
11. Course Transfer Regulations
10.1 Students may request to transfer their course to another person if they are unable to continue the course for personal reasons.
10.2 Transfers are only allowed once during the course.
10.3 The course recipient will be contacted to confirm the transfer of 100% of the remaining course duration and agree to the course terms.
10.4 Once the transfer is complete, the contact information and student profile will be updated according to the new course recipient.
12. Tuition refund commitment
We guarantee a 100% refund of tuition if students feel they have not made any progress after completing the course.
Progress is measured based on improvement against student input outcomes. This includes language ability (listening, speaking, reading, writing), confidence in communication, and increased language knowledge.
12.1 Tuition Refund Conditions:
1. Students must attend the entire course and may not miss more than 02 classes.
2. Commit to spending at least 30 minutes a day practicing at home, including at least daily topic-based English listening practice.
3. Complete at least 90% of assigned homework.
4. Demonstrate a positive attitude and interact well in class.
12.2 How to do it:
After the course ends, students send an email requesting a tuition refund to the center, stating the reason why they feel they have not made progress.
We will consider all requests and make decisions based on evidence of student engagement and effort throughout the course.
We are committed to providing a high quality learning environment and supporting students to achieve their learning goals.
This policy is established to affirm our confidence in the quality of our teaching and our commitment to supporting each student in their English learning journey.
